CADRO Computing (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our Website, request products or services, or interact with us. By using our Services, you consent to the practices described in this Policy.
2.1 Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically through your use of the Website.
2.1.1 Information You Provide
- Contact Information: Name, email address, phone number, company name, job title, and shipping/billing address (when you request a quote, place an order, or contact us).
- Business Information: Company size, industry, computing infrastructure needs, and product preferences (to provide customized solutions and quotes).
- Payment Information: Credit card details, bank account information, or other payment method details (collected only for processing payments, and stored securely via third-party payment processors, not on our servers).
2.1.2 Automatically Collected Information
- Website Usage Data: IP address, browser type, operating system, pages visited, time spent on the Website, and referral source (collected via cookies and similar tracking technologies).
- Device Information: Device type, unique device identifiers, and location data (if you access the Website via a mobile device and enable location services, only to provide region-specific product information, e.g., certification compliance).
2.2 How We Use Your Information
We use your personal information for the following legitimate business purposes:
- To process your requests (e.g., provide quotes, fulfill orders, deliver products, and respond to inquiries).
- To customize and improve our Services (e.g., tailor product recommendations based on your industry needs, optimize the Website’s user experience).
- To communicate with you (e.g., send order updates, warranty information, technical support alerts, and occasional marketing communications about new products or promotions—you may opt out of marketing communications at any time).
- To ensure security and compliance (e.g., detect and prevent fraud, verify your identity, and comply with applicable laws and regulations).
- To develop new products and services (by analyzing usage trends and customer feedback, without using personally identifiable information).
2.3 How We Disclose Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in delivering the Services, such as payment processors (e.g., PayPal, Stripe), shipping companies (e.g., DHL, FedEx), IT service providers (e.g., website hosting, data storage), and marketing platforms (e.g., email service providers). These service providers are required to protect your information and use it only as instructed by us.
- Legal and Compliance: We may disclose your information if required by law (e.g., in response to a subpoena, court order, or government request), or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, and we will notify you of any such transfer via the Website or email.
2.4 Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure storage of data on encrypted servers (hosted by reputable third-party providers with ISO 27001 certification).
- Use of secure payment gateways to process payment information (compliant with PCI DSS standards).
- Access controls limiting access to personal information to authorized employees only.
However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to protect your information.
2.5 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
- Contact and order information: Retained for 7 years after the last interaction (to comply with tax and accounting regulations).
- Website usage data: Retained for 1 year, or until you request deletion.
You may request deletion of your personal information at any time (see Section 2.6 below), and we will delete it unless we are required to retain it by law.
2.6 Your Rights
Depending on your location (e.g., European Union under GDPR, California under CCPA), you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Deletion: Request deletion of your personal information (subject to legal retention requirements).
- Right to Restriction: Request restriction of the processing of your personal information (e.g., if you dispute its accuracy).
- Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format (if applicable).
- Right to Opt Out: Opt out of marketing communications by clicking the “unsubscribe” link in marketing emails, or contacting us at [privacy@cadrocomputing.com].
To exercise these rights, please contact us at [privacy@cadrocomputing.com] with your name, contact information, and a description of your request. We will respond within 30 days of receiving your request.
2.7 Third-Party Links
The Website may contain links to third-party websites (e.g., partner companies, certification bodies). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before using their services.
2.8 Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete it immediately.
2.9 Changes to This Policy
We may update this Privacy Policy from time to time. The updated Policy will be posted on the Website with a new effective date. We will notify you of material changes via email (if we have your email address) or a prominent notice on the Website. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.
2.10 Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us.
